Economic Modeling
CLIENT:
Telephone & Electronics Corporation
OBJECTIVE:

To correct the tax status of wireless telephone customers in the billing system of a large telecommunications company. A pending audit with substantial fines required that the work be completed in a very aggressive time frame.

APPROACH:

A model was developed to identify which customers required the tax status change to their accounts, and that list was delivered to a team that made the changes in the billing system.  A strategy for dealing with customers affected by the tax status change was developed and incorporated into the project’s implementation efforts.

RESULT:

The tax status change was implemented accurately and on time, and the strategy for mitigating customer’s negative response to the billing change reduced the risk for increased churn.

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